When a major utility overcharged customers over $70 million, following the rollout of a flawed billing system, EKA provided strategic communication services to the out of state law firm that brought a class action lawsuit asserting claims for fraud, negligent misrepresentation, breach of contract, unjust enrichment, and violations of the California Legal Remedies Act and California Unfair Competition Law.

EKA worked with the law firm, prior to and post settlement, to ensure that customers and the media understood the settlement provisions which included the return of every penny owed to customers.  The settlement also required that the utility implement specific customer service performance metrics and submit to court oversight even after all funds were repaid to the customers.